Q: Do you take VISA or MasterCard?
A: Yes. We accept Visa, MasterCard, Discover, and PayPal, as well as cash or check.
Q: Do you sell computers?
A: No. We do not normally sell computers. However, we do offer services that help you pick a new computer and also help you order it. After it arrives, we can set it up, configure your internet access, email, and transfer all of your data from your old computer. We will occasionally build a custom computer for customers who plan to do heavy 3D gaming or demand the absolute fastest computer.
Q: Do you need my Passwords?
A: Login and Administrator passwords are important to have available in order to access your computer. Email passwords may be required for repair and can be obtained later where required. Changing your passwords periodically, especially after service, is always recommended.
Q: What about my data, files, documents, etc? Will I lose all of my information?
A: Every effort is made to preserve the data on your hard drive; however, we cannot guarantee your data. We can back up your data as a stand alone service if you are not sure how to do it. We can also help you install and maintain a data backup system in your home or office.
Q: Is my computer worth fixing?
A: We are dedicated to giving our customers an honest assessment of the value of investing money into an old computer, versus applying that towards a new computer. In general, it is not recommended to invest a significant amount of money to repair a computer more than five years old. However, some computers that were higher end five years ago can be upgraded and rejuvenated for additional years of use.
Q: Do you repair monitors?
A: No. We can diagnose monitor problems, but because the cost of new monitors continues to fall, it's usually more cost effective to purchase a new one with a full warranty.
Q: Do you repair gaming consoles like the Playstation or XBOX 360?
A: No. We only specialize in desktop and laptop computers, servers, computer networks, and any associated hardware/peripherals.
